Reference

Terms and Conditions for Your 999ck Account

These terms set out the rules that apply when you open an account and use 999ck. Access to our lobby depends on your local law and eligible regions — read these conditions before you start, so you know exactly where you stand.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredUpdates notified via account
999ck Terms and Conditions for Your 999ck Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team is available through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket, include your transaction reference when you write in.

Team online

Live Chat

Open the chat widget from any page in your account dashboard. Responses cover account terms, wallet queries, and eligibility questions during staffed hours.

Email Support

Write to our support address for formal term-related requests, account closure notices, or dispute submissions. Include your account ID and transaction details.

Help Centre

Our help centre carries the current version of these terms alongside account setup steps and wallet deposit paths for bKash, Nagad, and Rocket.

HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Practices

We take the security of your account and the accuracy of your personal data seriously. Here is how we manage the key areas that affect you directly.

Account Security

Your account is protected by password authentication and OTP verification on login. Never share your credentials; contact support immediately if you suspect unauthorised access.

Data Retention

We retain account data for as long as your account is active and for the period required by applicable law after closure. You may request a summary of held data via email support.

Wallet Verification

Withdrawals to bKash, Nagad, or Rocket require the receiving wallet to match the name on your registered account. This step protects you from misdirected payments.

Requesting Changes

To update your registered details or request account closure, contact support in writing. Changes to payment wallet numbers require identity re-verification before they take effect.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

These terms apply to anyone who opens an account with 999ck. Access depends on your local law and eligible regions — registering means you confirm you meet the eligibility criteria.

Yes. We may revise these terms when our services change. We will notify you through your registered account before changes take effect; continued use after that notice constitutes acceptance.

Funds in your account wallet remain yours. If we suspend your account, we will contact you through your registered details to explain the reason and outline the process for accessing your balance.

Contact our support team within 30 days of the transaction date. Include your bKash or Nagad transaction reference and the amount so we can investigate and respond promptly.

We keep your data while your account is active and for the period required by applicable law after closure. Email support to request a summary of the personal data we hold on your account.

Availability and enforcement depend on your local law and the eligible regions we serve. These terms do not override any restriction that applies in your jurisdiction — check local law before registering.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.