Reference

What Governs Your Account on 999ck

Using 999ck — whether you deposit via bKash, browse the live casino, or access the lobby on mobile — means these legal terms apply to your account. Access and eligibility depend on your local law and the regions where 999ck operates.

Account TermsEligibility by RegionWallet & Payment ConditionsPrivacy & Data Rights
999ck What Governs Your Account on 999ck
HOW WE HANDLE YOUR DATA

Account Security and Your Rights

Data We Hold

We store the account details you provide at registration, your transaction history including bKash and Nagad deposits, and session logs. We do not sell this data to third parties.

Cookie Use

Cookies keep your session active across the lobby and remember your preferred payment method. You can manage cookie preferences through your browser settings at any time without losing your account.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you receive an OTP you did not request, contact support immediately via live chat to lock the account.

Data Requests and Retention

You can request a copy of the data we hold on your account or ask for account closure by contacting support with your account ID. Retention periods follow applicable legal requirements for financial records.

LEGAL CONTACT PATHS

Reach Us on Policy or Account Questions

Live Chat For account-specific legal queries — eligibility questions, account restrictions, or transaction disputes — our live chat team can pull up your account record directly and respond in context.
Email Support Send detailed legal or policy requests by email. Include your registered account ID and the specific clause or issue you are raising so our team can route it to the right person without delay.
Account Help Centre The help centre covers account verification steps, wallet linking for bKash and Nagad, and the process for requesting account data or closure — all accessible from your account dashboard on mobile.

Common Questions About These Terms

If something in the legal terms is unclear, these answers cover the questions we hear most often from account holders in Bangladesh.

Eligibility depends on your local law and the regions where 999ck is active. We do not make legal determinations for individual users — you are responsible for confirming that access is lawful in your location.

If your account is restricted before a deposit is processed, the funds are held and our support team will contact you. Raise a dispute via live chat with your transaction reference for the fastest resolution.

Email our support team with your registered account ID and a data access request. We will confirm receipt and provide the relevant records within the timeframe required by applicable law.

Yes. Contact support via live chat or email to request account closure. Some transaction records are retained for the period required by financial regulations, but marketing data is removed on closure.

We post updates to these terms on this page. Continuing to use your account after a change is posted means you accept the revised terms. Close your account before the change takes effect if you do not agree.

Start with our live chat team, who can access your account record in real time. For formal written disputes, use the support email and include your account ID and the specific clause you are disputing.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.